The honest answers, no fine print.
A walkthrough of how the studio actually works, then answers to every common question. If yours is not here, send a message and it gets added.
Discovery to launch in 14 days.
A step-by-step look at what actually happens between booking a discovery call and your site going live.
Discovery call (15 minutes)
We talk about your business, your customer, where you want to be found, and what is currently broken. No pitch, no obligation. Most decisions happen on a second call after I have looked at your specific market.
Proposal & tier selection
Within 24 hours of the discovery call, you get a written proposal naming the tier that fits, any add-ons, the timeline, and payment options. You decide. No pressure, no sales sequence.
Intake & signature (day 0)
A short intake collects business details, brand preferences, photos, and access (domain, Google profile, anything else needed). The service agreement is signed, the deposit is paid, the 14-day clock starts.
Build (days 1 to 12)
Copy is written, layout is designed, site is built. Google Business Profile is set up and optimized. Local SEO foundation is installed. Lead capture is wired. Branded business email is configured (Launch and Growth). You see a working preview at day 7 and day 12.
Launch (day 14)
Site goes live. DNS cuts over. Search Console submitted, Bing indexed via IndexNow, sitemap pinged, GBP published, lead capture tested end-to-end. The 14-day Design Satisfaction guarantee starts, and the 90-day Visibility guarantee starts ticking.
Support & optimize (days 15 to 90+)
Post-launch support runs 30, 90, or 180 days depending on your tier. Content edits, optimization, GBP posting, ranking work continue without additional charge. After the support window, the Care + Grow Plan ($247/mo, no contract) keeps everything running.
What it costs and how to pay.
How much does a complete marketing system cost?
What is Grand Opening pricing?
How do I pay?
Are there hidden fees or upsells?
Do you offer payment plans?
Why are you cheaper than agencies?
Six products. One system.
What does Epoch actually build?
Can I buy just one product or do I have to buy the whole system?
Do you do email campaigns? Klaviyo or Mailchimp?
Do you build Shopify stores?
What if I already have a Shopify store?
14 days, plus before and after.
How long does the build take?
What does the discovery call cover?
How many revisions are included?
What if I need changes after the site launches?
Do I need to write anything before the discovery call?
You own everything.
Who owns the website when it is finished?
Where is the website hosted?
What if I want to leave or move designers later?
Will I be able to edit the site myself?
Ongoing care after the build.
What is the Care + Grow plan?
How does Care + Grow compare to Hibu, Thryv, or Townsquare?
Can I cancel Care + Grow anytime?
Who and where.
What cities do you serve?
What types of businesses do you serve?
I am a brand new business. Is this for me?
I am outside Florida. Can you still build my site?
Getting found and getting booked.
Will my website rank on Google?
Do you help with Google Business Profile?
What is the Visibility Guarantee exactly?
Do you offer ongoing SEO?
The trust stuff.
Are you a real business?
Why are you so affordable?
What about emergency support?
Can I see examples of your work?
What if my question is not here?
Book the 15-minute call.
No pitch, no obligation. We talk through what's broken and what would actually help.